Notice based on the Act on Specified Commercial Transactions

 

Sales company

K.K. Kofu

Responsible person

Representative Director Tomoki Nishimura

Location

〒111-0035 2-16-1 Nishi-Asakusa, Taito-ku, Tokyo

Phone number

080-8734-6485 Asakusa Store

 
Phone reception hours

Reception hours 10:00-18:00

If it is outside of reception hours, please contact us by email.

Email address

info@antiqueskimonolily.com

Site URL

 https://www.antiqueskimonolily.com/

Selling price of the product

Please refer to each product page.

Fees required in addition to the product price

・Shipping fees (varies by destination)

・Customs duties (varies by destination)

Payment method

・Credit card payment (VISA, Master Card, Diners Club, JCB, American Express)

・Bank transfer
Please transfer to our designated account within 7 days from the order date. If it exceeds 7 days, it will be treated as a cancellation. We kindly ask you to place your order again.

Payment timing

・Credit card payment: Payment will be confirmed at the time of product order.

・Cash on delivery: Please pay in cash to the delivery person upon product arrival.

・Bank transfer
Please transfer to our designated account within 7 days from the order date. If it exceeds 7 days, it will be treated as a cancellation. We kindly ask you to place your order again.

Delivery timing of the product

We will ship within 3 business days from the order date.

For customers within Japan, we will ship within 3 business days after order confirmation and payment confirmation.

There may be delays in delivery due to bad weather, the shipping company's circumstances, or other reasons. Additionally, during periods such as Golden Week and year-end/New Year, business days may change.

We use EMS (Express Mail Service) for international shipping. We will ship within 3 business days after payment confirmation. For other simple inquiries, please feel free to send a message via Email. We can also respond in English.

Returns and exchanges

Returns and exchanges are possible only within 7 days after the product arrives.

If there are initial defects, damage during delivery, or incorrect products, we will accept returns or exchanges. Please note that returns (cancellations) due to customer circumstances cannot be accepted.

The return period is set to within 7 days after the product arrives at your address. Please check immediately for any damage upon arrival.
Return shipping fee In case of defects in the product, the cost will be borne by us, while returns or exchanges due to customer circumstances will be at the customer's expense.